Scope
This policy applies to direct Company subscription payments made to Qort Inc. through Procuraz. Procurement payments between Companies and Vendors, Seller Partner credit purchases and third-party commercial transactions follow their own workflow and contract terms.
Before payment succeeds
A subscription selection creates a payment request, not an invoice. The Company may cancel or abandon the payment request before settlement. No subscription invoice is generated and no paid package is activated when payment fails, is canceled or expires.
Free plans and trials
Free plans and unpaid trial time have no cash value. Canceling or changing a free/trial package does not create a refund or Company subscription credit.
Subscription cancellation
A Company may decide not to renew a direct subscription. Access continues according to the current paid term unless the account is suspended for breach or security reasons. Because renewal occurs only after successful payment or credit settlement, canceling a pending renewal payment request prevents a new invoice from being generated.
Direct downgrade credit instead of cash refund
When an eligible directly paid Company changes immediately to a lower-value package, Procuraz may calculate unused value using the current active-value snapshot and remaining service period. After the Company accepts the downgrade terms, the eligible amount is credited to its Company subscription-credit ledger.
- The credit is not refunded to a card, UPI ID, bank account or other original payment method.
- It may be used only for an eligible direct Procuraz renewal or higher-value upgrade.
- It is not transferable, withdrawable or redeemable for cash.
- Each credit lot expires 365 days after issue.
- Expired or unused credit cannot be restored or claimed.
- A Seller Partner-funded subscription does not qualify for Company downgrade credit.
When a monetary refund may be considered
A monetary refund may be considered for:
- A verified duplicate payment for the same payment request.
- A payment successfully captured but not capable of being applied because of a Procuraz technical failure that cannot be corrected within a reasonable period.
- An amount collected in error and confirmed by Procuraz Finance.
- A transaction that applicable law requires to be refunded.
Change of mind after service activation, unused seats, unused features, partial use of a paid term, failure to cancel before payment, or a Vendor/Company commercial dispute do not ordinarily qualify for a cash refund.
How to request a refund
Send the request within 7 days of the transaction to support@procuraz.com or create an authenticated Support ticket. Include the Company name, payment request/invoice number, transaction reference, payment date, amount and reason. Never send card PINs, CVVs, passwords or net-banking credentials.
Refund processing time
Approved refunds are initiated within 7 business days. The issuing bank or payment provider may take 5–21 days to reflect the amount.
Approved refunds are normally returned to the original payment method. Bank, network, intermediary and cross-border processing times are outside Procuraz's direct control.
Chargebacks and disputes
Before raising a chargeback, contact Procuraz so the transaction can be investigated. Fraudulent or abusive disputes may result in suspension while records are reviewed. Nothing in this policy limits non-waivable rights under applicable law.
Billing contact
Billing and refund questions: support@procuraz.com. Escalations: Grievance Redressal.