Digital service; no physical shipping
Procuraz sells access to a hosted business software service. No physical subscription product is shipped by Qort Inc.. Therefore, shipping rates, courier charges, delivery territories and physical return logistics do not apply to the Procuraz subscription itself.
Service activation
After a direct subscription payment is successfully verified, Procuraz generates the paid invoice and activates the selected package. Activation is normally immediate and is targeted within 15 minutes. A new Company administrator receives access at the registered email address; email delivery time can vary by mail provider.
Free trial and free package access
Where offered, free trial or free package access is delivered after successful account registration and any required email/account checks. Trial limits and end date are shown before registration and within Subscription & Billing.
Renewal and upgrade fulfilment
Renewals and upgrades are fulfilled after successful gateway payment or valid Company subscription-credit settlement. The selected package, limits and validity period are updated in the Company workspace. A tax invoice is created only after settlement.
If access is delayed
If payment is successful but the workspace or package does not update within 15 minutes, sign out and in again, check Subscription & Billing, and contact support@procuraz.com with the payment request and gateway reference. Do not repeat payment unless Support confirms that the first attempt failed.
Service availability
Delivery of the subscription means making the hosted service available; it does not guarantee uninterrupted access. Maintenance, internet conditions, payment-provider delays, force majeure and security controls may temporarily affect availability.